Artificial Intelligence (AI) is revolutionizing the way businesses interact with their customers, providing an enhanced customer experience tailored to each individual user. AI chatbots are a type of software application that utilizes AI to communicate with users on Messenger, Facebook's instant messaging platform. These chatbots act as the first line of defense when responding to messages and requests on Facebook, optimizing the online experience and discovering the most relevant products for customers. Netflix's AI scans huge amounts of data to show a different home screen to each viewer, allowing customers to quickly find what they want to watch.
AI travel chatbots can also quickly respond to questions and resolve problems, automatically scanning the product catalog and identifying the exact product for a better shopping experience. AI can be used to engage customers, better understand consumers, provide a hyper-personalized experience, and take advantage of predictive analysis and real-time decision-making. This provides useful information such as the ideal time for a buyer to purchase, what customers plan to buy next, the media and devices used to navigate your website, products customers like, and more. Proactive customer service such as teaching a person how to care for a product, warning a customer when a package will arrive late due to bad weather, or offering early check-in to a customer whose flight has arrived earlier are all examples of AI applications. By leveraging AI technology, businesses can build trust with their customers and create long-term relationships.
Hopper, one of the most valued start-ups in the travel industry, heavily relies on AI to provide an exceptional customer experience. AI helps customers optimize their online experience and discover the most relevant products, thus eliminating user frustration and improving responses sent during customer satisfaction surveys and customer effort scores.
